Official customer support
Get help fast, then send the details that matter.
Use the assistant for quick guidance, or send a note for red boxes, setup trouble, tablet sync, printer, drawer, POS receipt, or confusing screen issues.
Never send passwords, license keys, activation tokens, full payment-card details, or unredacted customer records. Support response times are operating targets, not guaranteed service levels.
Something broke
Red box, failed save, frozen screen, missing button, or a total that looks wrong.
Something will not connect
Installer, Hub, tablet sync, receipt printer, full-page printer, or cash drawer setup.
Something would help
A button, report, workflow, shortcut, or wording change that would make shop work easier.
Support assistant
Get a quick answer before sending a note.
The assistant gives safe first-step guidance for the current supported release, setup, red boxes, printing, drawer tests, tablet sync, downloads, and what details to send support.
Keep unlock codes private
Do not paste customer data
Send screenshots for red boxes
ShopPilot Support Assistant
Guided product help
Local helper
Support form
Tell us what happened.
The form saves a backup in this browser and prepares an email draft for support.
What gets fixed first
Anything that blocks a real shop day moves to the top.
Red boxes, failed saves, printing problems, tablet sync failures, and anything that slows counter work are prioritized support reports.
Support record
One official place for product and account help.
Support covers the Windows program, Shop Hub, Android tablet app, licensing, updates, backups, billing questions, and data-export help. Current supported private release: ShopPilot Pro V5.5.36. Current tablet release: 0.20.2.
Last reviewed: October 22, 2026. Email support anytime; shop-blocking and data-risk reports are reviewed first.